Privacy policy

Last updated: January 22, 2026

Ottroja operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ottroja is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.


Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit card, debit card, payment confirmation, and other payment details.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction information: Items you view, put in your cart, purchase, return, or exchange.
  • Device & Usage information: Information about your device, browser, IP address, and how you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or contact us.
  • Automatically: Through cookies and similar technologies when you visit our site.
  • From third parties: Such as our service providers (payment processors, shipping partners).

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide the Services: Processing payments, fulfilling orders, shipping, and managing your account.
  • Marketing and Advertising: Sending you promotional offers and showing you relevant ads based on your preferences.
  • Security and Fraud Prevention: Protecting your account and our store from fraudulent activities.
  • Customer Support: Communicating with you to resolve issues or answer inquiries.

Sharing Your Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: Shopify, payment gateways, and shipping companies who help us run our store.
  • Legal Obligations: If required by law, such as responding to a subpoena or similar legal process.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify to provide the Services. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.


Security and Retention

Please be aware that no security measures are perfect. However, we strive to protect your information. We retain your personal information only as long as necessary to provide our Services or comply with legal obligations.


Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. You may exercise these rights by contacting us using the contact details below.


Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Email: contact@ottroja.com

Address: 113, 2nd Area, 5th District, 5th Settlement, New Cairo, Egypt